Leading Well Under Pressure · Facilitator Reference

Full-Day Flow Map

How the 4-hour programme moves: session timing, the Sarah and David case threads, the framework hand-off and the points where facilitation intensity peaks.

OUTWARD — NOTICING & RESPONDING TO OTHERS INWARD — THE MANAGER’S OWN PRESSURE & COMMITMENT 9:00 9:30 10:10 10:30 11:15 11:30 12:15 12:40 1:00 1:10 M1 · 30m M2 · 40m M3 · 20m M4 · 45m BREAK M5 · 45m M6 · 25m M7 · 20m Q&A 1 The Manager’s Dilemma 9:00–9:30 · Core 30m SIGNAL Behaviour change is a signal, not a diagnosis. Case: Sarah opens — live poll Activity: 8-week timeline + pair share 2 The Manager’s Role 9:30–10:10 · Core 40m NNLSC / E.A.R * CAN / CANNOT table; confidentiality limits. Case: Sarah — the conversation begins Activity: listening drill + Can/Consult/Cannot 3 Mental Health at Work 10:10–10:30 · 20m BASELINE Four-stage continuum, matched response. Card sort incl. high-intensity cards * Activity: 4-column sort + BASELINE in triads 4 The Manager’s Blind Spot 10:30–11:15 · 45m PAUSE STOP·START·ASK HDS derailers & the Pressure Loop. Case: David names his derailers (private) Peak emotional load — placed right before break Tea Break 11:15–11:30 15 min Placed at the day’s emotional midpoint, right after Module 4. 5 The Difficult Conversation 11:30–12:15 · 45m OCALS SAFE Safety boundary + Malaysian crisis lines. Triad role-play, incl. optional safety scenario Second intensity peak of the day 6 Psychological Safety 12:15–12:40 · 25m SPEAK Edmondson’s definition + 5 manager behaviours. Case: David’s lowest score, traced to M4 Activity: self-rate 5 behaviours 1–5 7 Personal Action Plan 12:40–1:00 · 20m Pressure Plan Written if-then commitment. Case: David’s plan, thread completes Activity: individual worksheet 8 Closing, Q&A 1:00–1:10 · 10m Mental Health Manager Card Notice → Ask → Listen → Support → Connect Case threads Sarah — noticed, then discussed, then assessed against BASELINE David — names his derailers (M4) → sees them in his lowest score (M6) → commits to one action (M7) Framework hand-off — same underlying move, five different moments SIGNAL NNLSC / E.A.R BASELINE PAUSE OCALS / SAFE SPEAK Pressure Plan * NNLSC and E.A.R are both presented as the Module 2 check-in model — pick one before delivery. Facilitation intensity — how personal the content gets, module by module high low peak — M4 2nd peak — M5
Outward-facing (Modules 1–3)
Inward-facing (Modules 4–7)
Break
Closing / commitment
Facilitation-intensity curve
Format: 4 h 10 min flagship agenda (245 min learning + 15 min break) Audience: Middle to Senior Management Total modules: 8, fully self-contained and re-combinable

Note: Module 3’s duration is shown as 20 min (not the 30 min printed in the source deck) to match the flagship agenda’s own clock times — 10:10 to 10:30. Flagging this alongside the earlier vetting review for reconciliation before final scheduling.